freephone UK: 0800 901 2152 IE: 1800 910 000

How can I order online?

How can I order online?
  1. When you select the product you would like to order, click on the “Buy Now” button and we’ll place the product in your virtual shopping cart. You can view the products in your shopping cart anytime while shopping on our site by clicking on “view cart”. You can also change the order quantities or remove a product altogether at any time by clicking on the “x” button next to the corresponding item you wish to delete.
  2. When you have finished shopping, click on the shopping cart button.
  3. You will then be given the option of logging in as a “returning customer” or a “new customer”. If you are a returning customer then enter your e-mail address and password to log in. If it’s the first time you are purchasing from then click on “register account”. Here you will need to fill in your e-mail address, password, billing and shipping details. Be sure to fill in all the fields with the *(asterisk) next to it.
  4. You will now be taken to the “checkout confirmation” page where you can make sure all your order details are accurate before proceeding.
  5. You will finally be taken to the secure checkout page, where you will be asked to enter your credit card information. We’ll send you an email containing the complete order information, as well as an order number to use if you wish to contact us.
  6. With Free standard shipping in Ireland and the UK, delivery will be 1 -2 days, provided you place your order by 3 p.m. GMT Monday through Friday and your products are in stock.
  7. For international orders ‘Standard Delivery’ will be 5-10 days and provided you place your order by 2 p.m. GMT Monday through Friday and your products are in stock. Please note that delivery times are estimated and may vary from country to country.
  8. If you place your order on a weekend or holiday, we’ll ship it the next working day.
  9. Can I cancel my order? You may cancel your order by informing us in writing within 14 days of delivery. You must provide us with the order reference number and your reasons for cancellation. You may not cancel your order once the product container has been opened and/or the product has been used. This does not affect your statutory rights. If you choose to cancel your order once the product has been dispatched you will be responsible for returning the product to us at the above address. You will be liable for the cost of returning the product and will be responsible for ensuring that the product is returned in a reasonable condition.